FAQ
We are available through our website www.nbatrips.com, by email, or by phone. Details can be found on the Contact Us link on our website.
NBATrips travel packages include round-trip airfare, private ground transportation during the trip, accommodation in highly regarded, upscale hotels, tickets and preferred seating at NBA games, and access to exclusive NBA-related events. playing on an NBA court, city tours, shopping days, and free time. Guidance through all the trip.
NBATrips travel packages do not include travel to/from your home airport, upgrades, meals and gratuities, travel insurance, Wi-Fi services, personal expenses such as laundry and baggage handling, and costs associated with early departure.
ypically, each NBATrips group includes between 30 and 50 guests.
Most NBATrips packages include between 3 and 5 NBA games.
No, NBATrips packages include a thoughtfully planned schedule of games and pre-booked game tickets. In some cases, it is possible to remove a single game from the package; this requires coordination in advance with an NBATrips representative.
Yes, every trip includes a professional guide who has in-depth knowledge of the NBA, the teams and the players.
Generally, the answer is no, but certain NBATrips packages may include some meals. Detailed information is provided when booking the package.
NBATrips welcomes tasteful, casual attire throughout trips. Also, plan to bring comfortable sportswear/athleticwear and footwear and any personal equipment that you might need for on-court play.
Yes, there is free time during the trip to explore the cities, to shop, or to go on independently-planned tours.
NBATrips packages vary in length, seating at games, and the number of accompanying activities.
Yes, NBATrips offers packages tailored for Shabbat-observant and kosher-keeping guests, including accommodations near Jewish centers and kosher meals. We also provide entire trips designed for religious travelers.
Yes, you are free to add additional activities, such as tours of local attractions. This should be planned during scheduled free time.
Yes, NBATrips packages are family-friendly, including options for children.
: The NBATrips team works to ensure that every guest arrives on time for the games, but in case of an unexpected delay we will assist as much as possible.
No. NBATrips is an independent tour operator and is not affiliated with, sponsored by, or endorsed by the NBA
We mostly work with NBA teams to secure official tickets and approved in-arena experiences for our trips.
At times we may include official components from NBA Experiences as part of a trip. NBATrips remains an independent company.
Because we are not affiliated with the NBA, we do not display the NBA league logo.
We do not display the NBA league logo. We do display team logos for teams we work with or partner with — including our official partnership with the Orlando Magic.
Yes — NBATrips is an official partner of the Orlando Magic. Other collaborations may vary by season.
We reference team names and arenas descriptively to explain itineraries and game locations. All trademarks belong to their respective owners.
These are subject to venue availability, team schedules, and approvals. When included, it will be clearly stated in your package details.
Yes, VIP tickets are available for most games. NBATrips’ ability to satisfy a request for VIP tickets depends on availability at the time of the request and includes additional costs to the guest.
Is it possible to upgrade air travel to a different class?
A: Yes, it is possible to upgrade air travel. NBATrips’ ability to satisfy a request for upgraded air travel depends on availability at the time of the request and includes additional costs to the guest.
Yes, it is possible to upgrade a hotel room. NBATrips’ ability to satisfy a request for an upgraded hotel room depends on availability at the time of the request and includes additional costs to the guest.
No, due to extensive planning and required commitments, payments are non-refundable. Please see the Terms and Conditions section of www.NBATrips.com for details.
No refunds will be provided for cancellations, absence, or early departure, including missed hotels, transfers, or events. Please see the Terms and Conditions section of www.NBATrips.com for details.
: If a game is canceled, NBATrips will work to find a suitable alternative.
Yes, trips typically require a minimum number of participants. Although it doesn’t happen often, if the requirement is not met, NBATrips may cancel or reschedule the experience.
If NBATrips cancels a trip, a cash refund will be issued within 7 days or a credit card refund will follow your credit card company’s policies.
No, due to extensive planning and required commitments, payments are non-refundable. Please see the Terms and Conditions section of www.NBATrips.com for details
No, in certain circumstances NBATrips will allow the deposit to be applied to a future trip.
NBATrips always selects upscale, reputable hotels. NBATrips is not responsible for hotel operations, room configurations, view, floor heating/cooling, or unexpected disruptions.
Hotel rooms are configured with 2 double beds, suitable for 2 to 4 people. NBATrips assigns 2 people to each room. If you travel with family or friend and would like to have them in the same room, NBATrips will assign up to 4 people to a room.
NBATrips always does its best to pair similar guest for rooming.
Yes, it is possible to upgrade a hotel room. NBATrips’ ability to satisfy a request for an upgraded hotel room depends on availability at the time of the request and includes additional costs to the guest.
Not always. Some hotels may be located in nearby cities due to availability.
: Hotel room configurations vary. Roll-away beds are not guaranteed, and solo guests may be paired with a roommate.
solo guests may be paired with a roommate.
You should provide NBATrips with details before booking to determine whether the trip is suitable for you.
: NBATrips carefully organizes all trips with a focus on guest safety and security, including insured group transportation and reputable, upscale hotels.
Guests must conduct themselves respectfully. Inappropriate, abusive, or aggressive behavior may result in removal from the trip without compensation.
Yes, NBATrips reserves the right to terminate a guest’s participation in a trip if their behavior causes distress or danger to others.
NBATrips is committed to safeguarding your personal information. Your data is used solely for engaging with you regarding NBATrips experiences that you’ve expressed interest in or purchased. Your information is not shared otherwise. NBATrips’ full privacy policy can be found under the Privacy Policy link on our website www.nbatrips.com.
No, NBATrips does not store guest credit card details. Your payment information is used only for reservations and final payments. All transactions are secure and processed using SSL technology.
Yes, NBATrips organizes group and individual photos for promotional purposes. If you prefer not to be included, you may opt out by stepping away when photos are being taken.
Hotel room configurations vary. Roll-away beds are not guaranteed, and solo guests may be paired with a roommate.
solo guests may be paired with a roommate.
You are responsible for obtaining a valid passport and any necessary visas for travel. NBATrips is not responsible for issues caused by missing or incorrect travel documents.
: For trips to the U.S., a visa is often required, either a tourist visa or ESTA. We recommend checking the requirements with your local embassy.
Travel insurance is highly recommended and should cover trip cancellation, personal injury, medical expenses, evacuation, and repatriation.
No, NBATrips packages do not include travel insurance. NBATrips recommends that customers purchase travel insurance immediately upon booking with NBATrips, for unplanned and unforeseen circumstances.
Registration is done through our website www.nbatrips.com. All you need to do is select the trip your interested in and fill in your details
We recommend that you book as early as possible to secure spots on flights, at NBA games, and at NBATrips-chosen hotels. Trips may be sold out or package prices may increase as a trip date approaches.
Your booking is confirmed when NBATrips receives and accepts your non-refundable deposit.
Payment is made through our website www.nbatrips.com via secure methods or by phone with an NBATrips representative. Payment can be made by credit card, wire transfer, apps such as Zelle and Venmo.
Final payment is required no later than 30 days before departure.
Yes, you can purchase NBATrips packages as gifts for family or friends.
Yes, we offer special discounts for large group bookings. Contact us for more information.
NBATrips would be pleased to book a private package that is tailored to you and your friends. Contact us for more information
